Guest · WhatsApp
Can we arrange a seaplane transfer for our arrival on the 14th?Resorts and hotels
Reservations teams answer transfers, dietary requests and excursions before guests even arrive.
Samaal: every conversation, handled.
The inbox for everyresort, guesthouse, dive centre, college, rental shop, salon, café, shop, travel agent
WhatsApp, Viber, Instagram, email and website chat in one shared inbox, with AI, bookings, quotes and orders built in.
14-day free trialNo credit card required
9:41●●● ▮
Inbox
Search people and messages
All 4Mine 2Unread 0
- FZ1
Fathimath Zeena
nowRe: Invoice for our March stay
- AN1
Ahmed Naseem
nowIs the sunset cruise on tonight?
- AN1
Aishath Nashwa
nowCan you arrange a speedboat from Velana…
- HW
Hassan Waheed
YesterdayThanks! See you on Friday 🙌
- AS
Aminath Shiuna
MonDo you have rooms in April?
- IR
Ibrahim Rasheed
MonBooked for 3pm, thank you.
- MS
Mohamed Shafeeq
SunPerfect, thanks for the help!
ANOpen
Aishath Nashwa
Viber
Hi! Can you arrange a speedboat from Velana for 4 of us? We land at 15:40 tomorrow.10:24
Message Aishath on Viber…
ANInstagram
Open
Ahmed Naseem
Is the sunset cruise on tonight? Can we add 2 more people? 🙏10:31
Message Ahmed on Instagram…
FZEmail
Open
Fathimath Zeena
Re: Invoice for our March stay
Hi, could you resend the invoice for our March stay? Our accounts team needs it today. Thanks!
Reply to Fathimath…
Tuesday
My Day
2
Due today
0
Overdue
5
Done
Book speedboat for 4 guests
From Aishath · Viber
Add 2 seats to sunset cruise
From Ahmed · Instagram
Confirm seaplane for Villa 12
Today, 14:00
Call Hassan about Friday
Tomorrow
Every channel your customers use, in one inbox
- Viber
- Messenger
- Telegram
- Gmail
- Outlook
- Website chat
Comments on your Facebook and Instagram posts arrive there too.
The platform
From first message to paid
Stop juggling five apps on three phones. Samaal brings your conversations together with the bookings, quotes and orders they turn into.
One inbox for the whole team
Viber, WhatsApp, Instagram, Messenger, Telegram, email and your website chat arrive in one shared queue. Reply on the channel your customer chose.
- Assign chats and @mention teammates in notes
- See who’s replying, so no one answers twice
- Saved replies and keyboard shortcuts for busy days
IS Hawwa is viewing
Ibrahim Shafeeq
WhatsApp · Assigned to Mariyam
Do you have the 55-inch TV in stock? I’m in Hulhumalé.09:12
Yes, we do! We can deliver to Hulhumalé this afternoon.09:14
Internal note · Mariyam
@Hawwa the delivery van leaves at 2pm, add it to that run.
Setup
Set up for your business in a minute
Samaal isn’t one-size-fits-all. Tell it how you work and it arranges itself around you.
- 1
Pick your kind of business
20 types, from resorts and dive centres to clinics, shops and councils.
- 2
The right parts switch on
Of the 27 modules, you get the ones your business uses. The rest stay out of the way.
- 3
Start with a head start
Pipelines, services and rates, a price list, saved replies and automations, ready to adjust.
Business type
Guesthouse
- Bookings & calendar
- AI reply agent
- Quotes & payment links
- Connected booking sites
- Orders
- Broadcasts
- Response time targets
Turn any part on or off later. Nothing is deleted.
Who it’s for
Made for teams that run on conversations
From guesthouse hosts and rental shops to colleges, salons and resort reservation teams, every business gets the bookings, pipelines and replies that fit it.
Traveller · Instagram
Do you have a double room for 3 nights from Friday?Guesthouses
Hosts answer Instagram and WhatsApp enquiries in one place, with rooms on a calendar synced with Booking.com, Airbnb and Agoda.
Diver · Messenger
Is the manta snorkelling trip still on tomorrow morning?Dive and excursion centres
Trips are booked by boat with group sizes checked, so no trip is overbooked. Dive packs and passes are used up as divers go out.
Student · Messenger
Is the January intake for the diploma still open? What are the fees?Colleges and training institutes
Admissions teams answer course enquiries from every platform, book campus visits and follow every applicant to enrolment.
Visitor · WhatsApp
Is the jet ski free for 2 hours on Saturday?Rentals and charters
Cars, scooters, boats and jet skis go on one calendar by the hour or day, with deposits and pickup reminders.
Mariyam · Instagram
Any slot for a hair colour tomorrow after 4?Salons, spas and wellness
Clients book a stylist or therapist from your booking page, get a reminder the day before, and pay with packages or gift vouchers.
Team captain · WhatsApp
Can we book the futsal court 9 to 10pm on Thursday?Venues, courts and event spaces
Futsal courts, halls and meeting rooms are booked by the hour, with no double bookings for the busy evening slots.
Enquiry · Instagram
Is the 2-bedroom in Hulhumalé still available to view?Real estate and property
Agents track every property enquiry, book viewings on a shared calendar and follow up until the keys are handed over.
Mohamed · Viber
Do you have this in a medium? Can you deliver today?Retail and delivery
Shop teams turn chats into orders from the price list, check stock across outlets and send customers a link to follow their delivery.
Aishath · Telegram
A table for 6 at 8pm on Friday, please.Restaurants and cafés
Owners handle reservations, catering orders and events, even on the busiest nights.
Enquiry · Email
Could you quote 2 adults, 5 nights in a water villa in March?Travel agents
Agents turn quotation requests into tracked deals and follow up with every traveller on time.
Ahmed · Website chat
Can I move my appointment to Thursday afternoon?Clinics and healthcare
Front desks book doctors by the slot, move appointments in seconds and send reminders, without double bookings.
And teams like
Gyms, classes and tuition
Class packs, memberships and attendance.
Car and bike dealers
Sales leads, test rides and service bookings.
Professional services
Consultations, proposals and a status link for each matter.
Trades and contractors
Site visits, quotations and jobs.
Cargo and couriers
Shipment enquiries and a tracking link for every delivery.
Banks and insurance
Applications, claims and missing documents.
Councils and NGOs
Public enquiries tracked as cases.
And yours
Pick your features; setup handles the rest.
Global by design
Wherever your customers are, so is your inbox
Guests writing from London, orders from Dubai, bookings from Sydney. Every message lands in the same place, ready for your team.
The apps your customers use
WhatsApp, Viber, Telegram, Instagram, Messenger, email and website chat, wherever they are.
Any time zone
Set business hours in your own time zone and reply automatically when the team is off.
Branches and outlets
Route chats to the right outlet, keep stock for each one, and let staff see only their own branch.
Any language
Live translation both ways in 12 languages, including Dhivehi, Arabic, Russian and Chinese.
9:41●●●
Inbox
Search
- MS
Mariyam Shifa
09:41Can you send me a quotation for 50 chairs by tomorrow?
- AN
Ahmed Naseem
09:12Is the oak table still available in walnut?
- FZ
Fathimath Zeena
YesterdayRe: Delivery window for order #2214
- HW
Hassan Waheed
YesterdayThanks! The sofa arrived and looks great 🙌
- AS
Aminath Shiuna
MonDo you deliver to Hulhumalé?
Mobile apps
Your inbox, wherever the day takes you
On the shop floor, on a boat or after hours, reply to customers the moment they write and keep the work moving.
- Instant notifications, with message text hidden by default
- Reply with saved replies, photos and AI drafts
- Take orders, send quotes and check the calendar
- Locks with Face ID or fingerprint, and works offline
- The same workspace on web, iOS and Android
Security & privacy
Your customers trust you with their messages
So we built Samaal to keep them safe, from the database to the phone in your pocket.
Two-step sign-in
An authenticator code on top of the password, and you can require it for the whole team.
Encrypted with your own key
Messages and customer details are encrypted with a key that belongs to your workspace alone.
Kept apart from everyone else
Every business’s data is walled off at the database, so one workspace can never see another.
Your data, your call
Export or erase a customer’s data on request, or delete your account and workspace yourself.
FAQ
Questions, answered
WhatsApp Business, Viber, Instagram, Facebook Messenger, Telegram, Gmail, Outlook and a chat widget for your website, plus comments on your Facebook and Instagram posts. Each one has a guided setup, and most take a few minutes.
Only if you switch it on. By default, AI sorts conversations and drafts replies while your team decides what to send. Turn on the reply agent and it answers from your knowledge base, always, outside business hours or when nobody is assigned, and hands over to a person for complaints, payments or anything it isn’t sure about.
Yes. Book rooms, staff, boats or equipment on the calendar, or let customers book from your own booking page. Send quotes with a card payment link through BML Connect, and shops can take orders from their price list with pickup or delivery.
Yes. Everyone works from the same workspace on the web or the iOS and Android apps. Set up your outlets or branches to route chats to the right place, keep stock per outlet and let staff see only their own branch.
Messages in any language are received and sent normally. Live translation works both ways in 12 languages, including Dhivehi, Arabic, Russian and Chinese, so your team can reply in their own language.
Messages and contact details are encrypted with a key unique to your workspace, every business’s data is kept apart at the database, and your team can use two-step sign-in. Card numbers and one-time codes are removed before anything is sent to the AI.
Your trial includes 14 days of the Growth plan. Afterwards, choose the plan that suits you. Your data stays in place either way.
Ready to answer every customer on time?
Try Samaal free for 14 days. No credit card required.