User Data Deletion

1. Remove the app from Facebook or Instagram

If you connected a Facebook Page, a WhatsApp Business Account or an Instagram account, you can remove Samaal from your Meta account settings. Meta then sends us a deletion request automatically, and you get a confirmation code you can check above.

Facebook (Messenger and WhatsApp)

1. Go to Facebook Settings & privacy ▸ Settings.
2. Open Business integrations (on some accounts: Apps and websites).
3. Find Samaal, select Remove, and confirm.
4. Choose to send a data deletion request when Facebook asks.

Instagram

1. Open Instagram Settings ▸ Website permissions ▸ Apps and websites.
2. Under Active, find Samaal, select Remove, and confirm.

When we receive the request, we disconnect every channel you authorised, delete the access tokens Meta gave us, and delete the Facebook or Instagram user ID we stored for you.

2. Disconnect a channel in the app

Workspace owners and admins can disconnect any channel in Settings ▸ Channels. Select the channel and choose Disconnect. We stop receiving messages from it straight away and delete its access tokens.

3. Delete your account and workspace

To delete your Samaal account, or a whole workspace and all of its conversations, contacts and records, email hello@kiel.mv from the email address on your account. Tell us the workspace name. Only a workspace owner can ask us to delete a workspace.

We confirm by email and complete deletion within 30 days.

4. If you messaged a business

If you messaged a business that uses Samaal, for example on WhatsApp, Messenger, Instagram or its website chat, that business controls your conversation data.

1. Ask the business to delete your data. Its admins can erase your contact record and all of your conversations in Samaal.
2. Or email hello@kiel.mv with the name of the business, the channel you used, and the name, username or phone number you messaged from. We will work with the business to delete it.

5. What is deleted, and when

• Removing the app on Facebook or Instagram: the connection, its access tokens and your stored user ID are removed, usually within minutes.
• Email requests: completed within 30 days. We confirm by email.
• Conversation history belongs to the business workspace that received it. Removing the app does not delete a business’s past conversations. The business can delete them, or ask us to.
• We may keep a minimal record that a deletion request was made (the confirmation code and dates), and data we must keep by law.
• Messages already delivered on WhatsApp, Messenger or Instagram also stay on those platforms under Meta’s own policies.

6. Contact

Questions about deleting your data: hello@kiel.mv.