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Features

Everything your team needs to answer, book and sell.

All your customer chats in one place, an AI that helps you reply, and simple tools for bookings, orders and payments.

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channels in one inbox
8
channels in one inbox
features to turn on as you need
27
features to turn on as you need
business types ready to go
20
business types ready to go
apps: web, iOS and Android
3
apps: web, iOS and Android

Works with

Shared inbox

Every channel, one inbox

WhatsApp, Viber, Instagram, Messenger, Telegram, email and your website chat, all in one place. Replies go back on the same channel.

  • Assign chats and leave notes only your team can see
  • Reply to Facebook and Instagram comments too
  • Translate chats in 12 languages
AP

Anna Petrova

Instagram · Assigned to Hawwa

Есть свободный номер на 12 мая?

Translated from Russian

Is there a room free on 12 May?

Yes! A Deluxe room is free that night. Shall I hold it for you?09:14

Internal note · Hawwa

Offer the airport transfer too.

AI assistant

Replies to customers, even at 2 a.m.

Turn on the AI agent and it answers using your own information, like prices, schedules and policies. If it isn’t sure, it passes the chat to your team.

  • Drafts replies for your team to check and send
  • Spots urgent messages and suggests follow-up tasks
  • Ask Copilot questions about your customers
How much is the speedboat from the airport?02:13

AI agent

It’s USD 35 per person each way, about 45 minutes. Boats leave at 10:00, 14:00 and 17:30. Shall I note your flight number?

FromTransfers & speedboat schedule

Bookings

Bookings without double-booking

Rooms, appointments, rentals, classes and trips on one calendar. Samaal checks what’s free before anything is booked.

  • A booking page where customers book themselves
  • Take a deposit by card if you want one
  • Works alongside Booking.com, Airbnb, Agoda and Vrbo
Mon 12Tue 13Wed 14Thu 15
Deluxe 1
Anna P. · 3 nights
Deluxe 2
Booking.com · HJ8823
Family
AirbnbAli R. · family of 4
Boat
Sandbank · 6

Updated from Booking.com and Airbnb 2 minutes ago

Quotes & payments

Send a quote, get paid

Make a quote from the chat and send it as a link. The customer pays by card, and the booking or deal updates by itself.

  • Prices in MVR or any currency, with tax and discounts
  • Card payments through BML Connect
  • Invoices, receipts and instalments

Quote Q-0142

3 nights, Deluxe room

Deposit paid
Deluxe room × 3 nights
5,400.00
Airport speedboat × 2
1,080.00
GST 8%
518.40
Total
MVR 6,998.40

MVR 2,099.52 paid by card · balance due on arrival

Booking ▸ Confirmedupdated when paid

Orders

Take orders right from the chat

Keep your products and prices in one list. When a customer orders in chat, Samaal fills in the order for you to approve.

  • Pickup or delivery, with stock kept up to date
  • A link customers can use to track their order
  • Several branches, each with its own hours, stock and team
2 of the black office chairs and a desk lamp please, delivered to Hulhumalé.11:20

New order · Hulhumalé outlet

Mohamed Rasheed

Suggested from chat
Office chair, black × 2
3,180.00
Desk lamp × 1
420.00
Delivery
50.00
Total
MVR 3,650.00

Delivery today, 2–4pm · 3 left in stock

Approve orderEdit

Customers & deals

One profile for every customer

Each customer has one profile with their chats from every channel, plus their bookings, quotes and orders. Follow deals on a board with your own stages.

  • The same person on different channels is recognised
  • Your own fields and tags
  • Import and export contacts as a spreadsheet
FZ

Fathimath Zeena

Interior designer · Customer since 2024

3 channels, 1 customer
Bookings
2
Orders
MVR 18k
Last contact
Yesterday

Trade Repeat buyer

Automations

Routine work, done for you

Set simple rules: when something happens, Samaal sends a message, assigns the chat or creates a task.

  • Reminders before a booking or after a quote
  • Ask for a review after a visit
  • Try a rule out before you turn it on

When

A stay is confirmed

Wait

Until 2 days before arrival

Then

Send arrival details on WhatsApp

After

Ask for a review when they check out

Made for your business

Ready for your business in a minute

Choose your type of business and Samaal sets itself up with the right features and examples to start from. You can change anything later.

  • Resort or hotel
  • Guesthouse
  • Restaurant or café
  • Dive or excursion centre
  • Travel agency
  • Rentals and charters
  • Venues and courts
  • Real estate
  • Salon, spa or wellness
  • Clinic or healthcare
  • Professional services
  • Car dealer or workshop
  • Trades and construction
  • College or training
  • Classes, gyms and tuition
  • Shop or online store
  • Cargo and courier
  • Bank, insurance or finance
  • Council, NGO or utility
  • Something else

Business type

Guesthouse

15 of 27 on
  • Bookings & calendar
  • AI reply agent
  • Quotes & payment links
  • Connected booking sites
  • Orders
  • Broadcasts
  • Response time targets

Turn any part on or off later. Nothing is deleted.

Win and keep customers

Reach more people, and keep them coming back

Broadcasts

Send offers and news to groups of customers on WhatsApp, Viber, Telegram, Messenger or Instagram, and see who read them.

1,240

Sent

1,198

Delivered

864

Read

97

Replied

New leads

People who fill in your website form or a Facebook lead ad are added as contacts, with a follow-up task for your team.

Website formNew lead · MohamedCall back in 1 h

Memberships & vouchers

Sell class packs, memberships and gift vouchers. Samaal keeps count of what’s left.

10-class yoga pack · Aishath

7 left

Order tracking

Send customers a link to follow their order or job, so they don’t need to message to ask.

  1. Received
  2. Packed
  3. Out for delivery
  4. Delivered

Security & privacy

Your customers’ messages stay private

Customers share phone numbers and personal details in chat. Samaal keeps them safe.

  • Safe sign-in

    Add a code from an authenticator app when you sign in, and sign out any device you don’t recognise.

  • Private by design

    Messages and customer details are encrypted, and your business’s data is kept separate from everyone else’s.

  • Safe on your phone

    Lock the app with Face ID or fingerprint, and keep message text out of notifications.

  • You stay in control

    Export or delete a customer’s data when they ask, or delete your whole account yourself.

Account security

Two-step sign-in

Required for everyone in this workspace

On

Signed-in devices

  • iPhone 15 · Samaal app

    This device

    You

  • Chrome on Windows

    Malé · 2 hours ago

    Sign out

  • Samsung Galaxy · Samaal app

    Hulhumalé · Yesterday

    Sign out

Built for island internet

Keeps working when the internet doesn’t

Works offline

Open your recent chats without a connection. Replies you write are sent when you’re back online.

Nothing is lost

If WhatsApp or another app has an outage, your replies are kept safe until it’s back.

Always in order

Messages that arrive late still show up in the right place in the chat.

In every plan

And everything around it

  • iOS and Android apps

    Your inbox and bookings on your phone, with notifications.

  • Team roles

    Choose what each person on your team can see and do.

  • Saved replies

    Quick answers to common questions.

  • Website chat

    A chat box for your website, in your colours.

  • Customer ratings

    Customers rate the chat once it’s done.

  • Reply time goals

    See which chats are waiting too long.

  • Reports

    How fast your team replies and what you’ve sold, emailed to you if you like.

  • Import & export

    Bring in contacts and products from a spreadsheet.

  • Connect other apps

    Link Samaal to your own systems, Zapier or Make.

  • Your own web address

    Use Samaal on your own domain, with your name and logo.

  • AI included

    Every plan comes with AI use each month.

  • Local billing

    Pay in MVR by card or bank transfer, with GST invoices.

Switch on what your business needs

Every feature is in every plan. Try Samaal free for 14 days, no credit card required.

Start free trial Book a demo